ALKUWAITIYA — Custom Development Service
Last updated: 4 July 2026
This User Agreement and Privacy Policy (the “Agreement”) governs your use of the ALKUWAITIYA Custom Development platform (the “Platform”), operated by AL KUWAITIYA CO. (the “Company”, “we”, “us”). By creating an account or using the Platform you agree to this Agreement. If you do not agree, please do not use the Platform.
1. Accounts & Registration
1.1 You must provide a valid email address and verify it with the code we send. You are responsible for keeping your login credentials confidential and for all activity under your account.
1.2 You must be at least 18 years old, or use the Platform under the supervision of a legal guardian. Information you provide must be accurate and kept up to date.
1.3 We may suspend or terminate accounts involved in fraud, abuse, or breach of this Agreement.
2. Services & Orders
2.1 The Platform lets you request custom development services (websites, e-commerce, mobile applications, landing pages, business systems, maintenance and redesign).
2.2 After you submit a requirement, our team will contact you to clarify the scope and will send a fixed-price quotation stating the final price, the deposit, the balance, the estimated delivery time and the included services.
2.3 A booking fee (as displayed at submission, currently KWD 50) is payable when you submit a requirement. It is fully credited toward your deposit. If no agreement is reached and the order is cancelled before any deposit is paid, the booking fee is refunded in full.
2.4 A project starts only after you accept the quotation by paying a deposit of 40% of the final price. The remaining 60% balance is payable when the project is ready, before final delivery.
2.5 Once the deposit is paid, the final price is locked and can only change with the written agreement of both parties. Material changes to the project scope may require a new or amended quotation.
3. Payments
3.1 Prices are in Kuwaiti Dinar (KWD). Payments are processed by licensed third-party payment providers (currently MyFatoorah, supporting KNET and payment cards). We do not store your card details.
3.2 A payment is considered received when confirmed by the payment provider. Payment records shown in your account are the Platform’s record of your order.
4. Delivery & Acceptance
4.1 Upon full payment we will deliver the agreed package, which may include the live website or application, administration credentials, source files and documentation, as stated in the quotation.
4.2 You should review the delivery and confirm receipt in the Platform. If you do not report a material non-conformity within 7 days of delivery, the delivery is deemed accepted.
4.3 Estimated delivery times are given in good faith; reasonable delays caused by pending customer content, feedback or third-party services do not constitute a breach.
5. Cancellation & Refunds
5.1 Before the deposit is paid, you may cancel a requirement at any time. Any booking fee you have paid will be refunded in full.
5.2 After the deposit is paid, work begins promptly. If you cancel, the deposit and any paid amounts may be retained to the extent of work already performed and costs already incurred; any refund is at the Company’s reasonable discretion and will be handled outside the Platform.
5.3 The Company may cancel an order where the requirement is unlawful, technically unfeasible, or the customer is unreachable for an extended period; in that case amounts for work not performed will be refunded.
6. Intellectual Property
6.1 Upon receipt of full payment, the intellectual property rights in the bespoke deliverables created for you are transferred to you, excluding third-party components (e.g. open-source software, licensed fonts, stock assets), which remain governed by their own licences.
6.2 You warrant that content you provide (logos, texts, images) does not infringe third-party rights. The Company may reference completed non-confidential work in its portfolio unless you object in writing.
7. Acceptable Use
You may not use the Platform to request or operate anything unlawful, deceptive, infringing, or harmful, and you may not attempt to disrupt or gain unauthorised access to the Platform.
8. Warranties & Liability
8.1 The Platform is provided “as is”. To the maximum extent permitted by law, the Company’s total liability arising out of an order is limited to the amounts actually paid for that order. We are not liable for indirect or consequential losses, or for outages of third-party services (hosting, payment, messaging).
9. Privacy Policy
Data we collect: account data (email, name, phone/WhatsApp number, password stored as a secure hash), requirement details and files you upload, order/quotation/payment records (payment references only — card data stays with the payment provider), and basic technical logs.
How we use it: to provide the service — reviewing requirements, sending quotations, processing payments, delivering projects and contacting you about your orders (including via WhatsApp if you provide a number). We do not sell your personal data.
Sharing: only with processors necessary to operate the service (payment provider, email delivery, hosting), or where required by law.
Security: passwords are hashed; delivery credentials are stored encrypted; access to administrative functions is role-restricted and logged.
Retention & rights: we keep order records as required for legal and accounting purposes. You may request access to or correction of your data, or deletion of your account (subject to records we must keep), by contacting us.
10. Changes, Law & Contact
10.1 We may update this Agreement; material changes will be notified in the Platform. Continued use after changes constitutes acceptance.
10.2 This Agreement is governed by the laws of the State of Kuwait, and disputes are subject to the jurisdiction of the courts of Kuwait.
10.3 Contact: ALKUWAITIYA customer service — via the WhatsApp button in the Platform or the contact details on our website.